Customer Service

🌟 CUSTOMER SERVICE CHAMPION WANTED
📍 North Branford, CT | 💼 Full-Time or Part-Time | 💰 Competitive Pay + Benefits
ARE YOU THE PERSON EVERYONE TURNS TO WHEN THEY NEED THINGS DONE RIGHT?
Country Paint & Hardware isn’t just a hardware store, it’s a 48-year legacy of service, excellence, and community impact. We’re looking for one special person to join our front-line team. Not someone looking for a “job,” but someone ready to own their role, serve with pride, and leave average in the dust.
This is a role for someone who’s hungry for responsibility, who thrives under pressure, and who gets deep satisfaction from helping people and making things better. If that’s not you—no hard feelings. But if you’re reading this with a spark in your gut, keep going.
💼 THE ROLE: CUSTOMER SERVICE ASSOCIATE
You are the heartbeat of the store, the customers remember because you did more, tried harder, and made their day easier.
Deliver exceptional customer service with a genuine smile and a problem-solving mindset
Ask questions, listen well, and offer real solutions—not just point to an aisle
Master our inventory so you can guide, not guess
Accurately and efficiently process transactions
Keep the sales floor clean, stocked, and well-organized
Work hard, stay focused, and move with urgency
Lift up to 20–30 lbs. and stay physically active
Collaborate with your team to win together, not just check off tasks
Show up ready to learn, grow, and improve every single day
🔎 WHO WE’RE LOOKING FOR
This is not a job for clock-watchers, whiners, or excuse-makers. We want rock-solid professionals who bring discipline, grit, and humility to their work.
You are:
✅ Self-directed: You don’t wait to be told—you anticipate and act
✅ Driven: You bring effort, energy, and pride to everything you do
✅ Reliable: You say what you mean, and do what you say
✅ Customer-Obsessed: You treat customers like neighbors (because they are)
✅ Calm under pressure: You solve problems without drama
✅ Detail-Driven: You don’t let small things slip
✅ Team-first: You help your coworkers win—and expect the same in return
✅ Fit for the role: Able to move quickly and lift 20–30 lbs regularly
🎯 YOUR QUALIFICATIONS
We hire for attitude and ownership. Experience is a plus, but character is a must-have.
Clear, confident communicator (verbal and written)
Strong math and cash-handling skills
Organized and able to juggle tasks in a fast-paced setting
Quick to learn new systems and tech
Punctual, trustworthy, and always improving
Retail or customer service background? Great—but not required
🎯 WHAT YOU GET
We invest in people who invest in us. You’ll enjoy:
💵 Competitive pay: (based on experience)
🕒 Full time, flexible day shifts (4, 8, or 10-hour options)
💡 On-the-job learning and growth opportunities
🛒 Generous employee discount
❤️ Medical, dental, long- and short-term disability insurance
⏳ Paid time off
💸 IRA with company match
🚪 Work-life balance: We close at 6PM (and 4PM on Sundays)
🎥 REQUIRED: ONE-WAY VIDEO INTERVIEW
We don’t hire off resumes—we hire real people.
To be considered, you must submit a one-way video interview answering the following:
From what you know about our company, why do you think you'd be a good fit for this job?
What does “excellence” mean to you in customer service, and how do you deliver it every day?
Tell us about a time you went above and beyond for a customer or team member.
(Please email your video along with your resume to morr@countrypaint.com)
🚫 THIS IS NOT FOR YOU IF:
You wait for directions instead of taking action
You’re looking for “just a paycheck”
You crack under pressure or avoid challenges
You don't take feedback well or strive to improve
✅ THIS IS FOR YOU IF:
You take pride in delivering top-tier service
You want to be part of a high-performance, team-driven culture
You’re hungry to learn, grow, and take ownership
You’re looking to build something, not just show up
READY TO STEP UP?
We’re not hiring a warm body. We’re hiring a committed professional who wants to make a difference every single day. If that’s you—apply now.